I recently visited this dealership for a 2010 Toyota Matrix that was listed at a decent price. We had an appointment booked and completed a test drive, feeling quite certain about purchasing the vehicle. The most frustrating part was that we were never informed that another party was also interested in the vehicle before us. So, upon returning from the test drive and confirming we wanted to buy it, it was a surprise to hear that we could not — the car had already been sold to someone else who did not have an appointment.
While I understand that dealerships are businesses and things can move quickly, it was disappointing to have the vehicle sold out from under us—especially after taking the time to book an appointment and express interest. Perhaps I could have shown more immediate commitment, but the experience still left a sour taste.
To their credit, the staff did offer a discount on another vehicle, though it wasn't really what we were looking for. Overall, they do seem to offer fair prices, but I would caution others to be very clear and firm about their intent if they’re interested in a specific car—don’t assume that an appointment or test drive means the car will be held for you.